Right of withdrawal

Right of withdrawal

There is a right of withdrawal for buying art online!

When you buy art online, it also means that you have accepted and approved the conditions that apply. You must be 18 years old to be able to shop in the online store!
There is a 14-day full right of return according to the Right to Return Act on purchases from HareideART, where the purchase price is over NOK 300, including shipping and additional costs. There is no right of withdrawal for digitally downloaded images.

Some important points from the Right of Cancellation Act:

  • The right of withdrawal stipulates that the customer bears the costs themselves (cf. the Right of Cancellation Act § 8, point i). If the goods cannot be returned by normal post, we recommend Posten.no for more information and completion of the return of larger packages. If the consumer has expressly chosen a different type of delivery than this, this is a cost borne by the customer (cf. Act of Withdrawal, Section 24).
  • The right of withdrawal requires that notice is given to the seller within 14 days after the delivery has been received. The consumer must send the goods back without undue delay, and no later than 14 days from notification of the right of withdrawal having been given. (cf. Right of withdrawal § 25)
  • The right of withdrawal gives the trader the right to charge the customer if the product has suffered a reduction in value as a result of use beyond what is necessary to determine the nature, characteristics and/or function of the product. (cf. Regarding the Court of Appeal § 25).
  • The Act only applies to consumer purchases. The right of withdrawal cannot therefore be used by companies or others who have acted as part of commercial activities. (cf. Right of Withdrawal Act § 1).
  • The Right of Withdrawal Act does not apply to the sale of goods when the total contract sum, including shipping and additional costs that the consumer must pay, is NOK 300 or less. (cf. Section 2 of the Right of Cancellation Act).

You will get your money back if you do not wish to exchange the item for a new one. The condition is that the item is returned in the same condition and quantity. Preferably use original packaging, as you as the buyer bear the risk of damage during transport due to defective packaging.

When returning goods due to wrong shipments, or returns according to the withdrawal period act of 24.03.72 no. 11, you should use the return form that can be downloaded from this online store. This is to ensure that the return and any refund goes as quickly as possible.

Returns must be made within 14 days of receiving the item.

The buyer must send a message to HareideART if the right of withdrawal is used. The deadline is deemed to have been met if the notification is sent before the expiry of the deadline. There is no formal requirement for the report, but for evidentiary reasons it should be in writing. If the conditions for the right of withdrawal are met, we are obliged to return all actual costs charged to the consumer. However, you as the buyer must bear the return costs, unless I have breached the agreement.

NB! Never send goods back as cash on delivery. If you have any questions, you can contact us via e-mail: sveinove@hareideart.com

I will process your return as soon as I can, but please note that returns can take up to three weeks to process.